Frequently Asked Questions

Do you provide invoices? What are the applicable tax rates?

All products come with an invoice. Unless otherwise specified, invoices are issued in the name of the individual organization making the payment into the bank account. The tax rate for the sale of awnings and fabrics in their raw form is 8% as per the applicable law. For transactions involving labor and other services, the tax rate is 18%.

Do you provide help with product maintenance and repair?

Our customer service representatives can provide you with information about the maintenance and repair of your products. Our Aylar Tente service teams are available to assist you.

Does awning fabric, acrylic fabric, polyester canvas burn?

Our products are mostly designed with flameproof fabrics and tarpaulins that are highly resistant to burning.

Do the products have waterproof qualities?

Movable mechanisms and fabrics-tarpaulins are equipped with special gaskets and wicks to ensure they are waterproof.

What are tents and awnings made of?

Tents and awnings are usually constructed from acrylic fabric, polyester, screen.

Can you install an awning and tarpaulin I am?

Yes, Aylar Tente has installation teams in many countries and regions around the world.

What awnings do you offer?

We provide a range of models, including Classic Articulated Awnings, Motorized Awning Systems, Guillotine Glass Systems, Rail Awning Pergola, Suspended Tension Membrane Systems, Canopy Sheds, Umbrella Models, Transparent Roller Tarpaulin, Rolling Roof, Bioclimatic Pergola, Zip Curtain Systems and more.

Can awnings and tarpaulins be used for outdoor events?

Yes, awnings and tarpaulins can be used to provide shade shelter from the elements at outdoor events.

What is the turnaround time for an awning tarpaulin order?

The turnaround time for an awning tarpaulin order varies depending on the size and complexity of the project. Generally, it takes between 1 and 4 weeks.

Can you guarantee your products?

Yes, we offer a 5-year guarantee on our tubular motors, Italian Cherubini gear transmissions, and technical textile fabrics, and a 2-year guarantee on mechanical parts.

How do I clean my awning tarpaulin?

The instructions vary depending on the material, but in general, you can use soap and water.